Privacy Policy

1. Information We Collect

Information You Provide Directly

When you submit our property inquiry form or contact us, we collect the following personal information:

• First and last name
• Property address (the address of the home you wish to sell)
• Phone number (if voluntarily provided)
• Email address (if provided through direct correspondence)
• SMS/text message consent status — whether you have opted in to receive text messages from us
• Any additional information you voluntarily include in communications with us

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Date and time of your visit

This information is collected through standard server logs and may be collected through cookies or similar tracking technologies.

Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar technologies to improve your browsing experience and analyze Site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To evaluate your property and prepare a cash purchase offer
• To contact you by phone, email, or text message (SMS) regarding your inquiry and our offer
• To send you marketing communications about our services, if you have consented
• To respond to your questions and provide customer support
• To improve our website, services, and marketing
• To comply with applicable legal obligations
• To detect and prevent fraud or other illegal activity

3. SMS and Text Message Communications

If you have provided your phone number and checked the consent box on our inquiry form, you consent to receive recurring automated and non-automated text messages (SMS and MMS) from Blackwood Sterling regarding:

• Your property inquiry and cash offer
• Follow-up communications about your property
• Marketing messages related to our home buying services

Message Frequency

Message frequency may vary. We will not send an unreasonable volume of messages.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out of Text Messages

You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message, and no further marketing text messages will be sent. To re-subscribe, reply START. For help, reply HELP or contact us at jordan.mercer@blackwoodsterling.net.

Consent is not a condition of purchase. You are not required to consent to receive text messages in order to receive a cash offer from us or to sell your property.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., CRM platforms, email service providers, SMS platforms). These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Legal Compliance: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If Blackwood Sterling is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain business records, or as required by applicable law. If you request deletion of your information and we have no legal obligation to retain it, we will delete it within a reasonable time.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email or by replying STOP to any SMS.
• Do Not Sell: We do not sell your personal information. If this ever changes, California residents will have the right to opt out under the California Consumer Privacy Act (CCPA).

To exercise any of these rights, please contact us at jordan.mercer@blackwoodsterling.net.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to non-discrimination for exercising your rights. To make a request, contact us at the address below. We will respond to verifiable consumer requests within 45 days.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will post the revised policy on this page with an updated effective date. Your continued use of our Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Blackwood Sterling
• Contact: Jordan Mercer
• Email: jordan.mercer@blackwoodsterling.net
• Service Area: Orange County, California